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Privacy Policy

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information
collected at this site. Please read this privacy policy before using the site or submitting any personal
information. By using the site, you are accepting the practices described in this privacy policy. These
practices may be changed, but any changes will be posted and changes will only apply to activities and
information on a going forward basis. You are encouraged to review the privacy policy whenever you
visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other
web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when
voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request.
This information is only used to fulfill your specific request, unless you give us permission to use it in
another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking
technology are useful for gathering information such as browser type and operating system, tracking the
number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help
customize the Site for visitors. Personal information cannot be collected via cookies and other tracking
technology, however, if you previously provided personally identifiable information, cookies may be tied
to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud
prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to
protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating
fraud which has already taken place. The information is not provided to these companies for marketing
purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and
contractors (who have agreed to keep information secure and confidential) have access to this
information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the
information below:
By e-mail: info@afrotame.co.za
By Phone: 0711667856
We reserve the right to make changes to this policy. Any changes to this policy will be posted

Shipping Policy
We offer different rates for shipping, depending on the client preference but our rates range from R60
to R99 for nationwide courier within the borders of South Africa.
What do you ship?
All our products are shippable/delivered unless stated.  We do not ship to PO Boxes. Please ensure that
you provide a full address with Post Code and contact number upon checkout. If delivering to a company
address then also state the company name.

When do you ship?
Products/purchases are shipped once payment is confirmed. Often, items are dispatched the next day
after your purchase.

Where do you ship to?
We currently only deliver in the Republic of South Africa. We will continue to investigate delivering
elsewhere in our beautiful world as we grow and expand.

How do you ship?
We ship nationwide within South Africa using different couriers according to the client’s preference. We
use PEP, Courier guy, Aramex and Post Net.

Rates to ship?
We ship at from R60 to R99 per order. We will advise should there be issues with delivering to any
address. (We do encourage our customers to do group buys with friends and family and share the
courier cost)

How to track an order that’s been shipped?
All orders will have a tracking number – we will endeavor to send this out to you separately otherwise
expect your parcel within 2 to 7 days after payment. Please contact us on info@afrotame.co.za. Should
you have any queries related to your order or damaged items (also review our Refund Policy). It is rare
for items to get lost or go missing as we use tracked shipping services but please also notify us on
info@afrotame.co.za should you suspect this to be the case.

Pick up option?
orders can be picked up in Greenstone, Eastrand, Johannesburg

Delivery Times?
Delivery should be carried out between 2 to 7 days after purchase. Please note that delivery delays may
occur during peak shopping seasons as well as due to COVID-19 related government restrictions. We
endeavor to keep you notified should unexpected delays occur.
Refund Policy
Our policy lasts 7 days after purchase. If 7 days have gone by since your purchase, unfortunately we
can’t offer you a refund or exchange.

RETURN POLICY
We stand behind the products we sell. We recognize that although our products have extremely high
consumer satisfaction, there is no one product that may work for everyone. If for any reason, within
seven (7) days of your first purchase, you are not satisfied with our product, you may receive a refund of
your purchase price (less total shipping and handling in full). The product must have been purchased
directly from www.afrotame.co.za
To be eligible for a refund, the product must not have been used, still in its original package. If you have
previously returned our products under this refund policy, any future requests for a refund will not be
honored. Please e-mail us with any questions or concerns.
To obtain the above described refund, you must return within the specified period all bottles unused; all
original packaging, manuals, and other accessories and documentation which may have been included in
the original shipment; and a note containing your name, address and reason for return to our
Greenstone Hills address, No. 84 Aloe ridge 2, Stone Ridge Drive, Greenstone Hills, Johannesburg,1609.

Terms and Conditions
PLEASE READ THIS TERM OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR ORDERING
PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF
THIS AGREEMENT.

This Terms of Service Agreement (the “Agreement”) governs your use of this website,
www.afrotame.co.za (the “Website”), Afrotame hair products (“Business Name”) offer of products for
purchase on this Website, or your purchase of products available on this Website. This Agreement
includes, and incorporates by this reference, the policies and guidelines referenced below. Afrotame
hair products reserves the right to change or revise the terms and conditions of this Agreement at any
time by posting any changes or a revised Agreement on this Website. Afrotame hair products will alert
you that changes or revisions have been made by indicating on the top of this Agreement the date it was
last revised. The changed or revised Agreement will be effective immediately after it is posted on this
Website. Your use of the Website following the posting any such changes or of a revised Agreement will
constitute your acceptance of any such changes or revisions. Afrotame hair products encourages you to
review this Agreement whenever you visit the Website to make sure that you understand the terms and
conditions governing use of the Website. This Agreement does not alter in any way the terms or
conditions of any other written agreement you may have with Afrotame hair products for other
products or services. If you do not agree to this Agreement (including any referenced policies or
guidelines), please immediately terminate your use of the Website. If you would like to print this
Agreement, please click the print button on your browser toolbar.
I. PRODUCTS
Terms of Offer. This Website offers for sale certain products. By placing an order for Products through
this Website, you agree to the terms set forth in this Agreement.

Proprietary Rights. Afrotame hair products has proprietary rights and trade secrets in the Products. You
may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by
Afrotame hair products. Afrotame hair products also has rights to all trademarks and trade dress and
specific layouts of this webpage, including calls to action, text placement, images and other information.
Content; Intellectual Property; Third Party Links. In addition to making Products available, this Website
also offers information and marketing materials. This Website may also offer information, both directly
and through indirect links to third-party websites. Afrotame hair products created the content on this
Website, such content is protected by intellectual property laws of the South Africa. Unauthorized use of
the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the
content on this Website is for personal, noncommercial use.
 Use of Website; www.afrotame.co.za is not responsible for any damages resulting from use of this
website by anyone. You will not use the Website for illegal purposes. You will (1) abide by all applicable
local, state, national, and international laws and regulations in your use of the Website (including laws
regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the Website
by other users, (3) not resell material on the Website, (4) not engage, directly or indirectly, in
transmission of “spam”, chain letters, junk mail or any other type of unsolicited communication, and (5)
not defame, harass, abuse, or disrupt other users of the Website License. By using this Website, you are
granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website
about your normal, noncommercial, use of the Website. You may not copy, reproduce, transmit,
distribute, or create derivative works of such content or information without express written
authorization from Afrotame.
YOUR USE OF THIS WEBSITE AND/OR PRODUCTS ARE AT YOUR SOLE RISK. THE WEBSITE AND PRODUCTS
ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS. Your use of any information or materials on
this website is entirely at your own risk, for which we shall not be liable. It shall be your own
responsibility to ensure that any products, services or information available through this website meet
your specific requirements.
Please note that Afrotame hair products use natural ingredients which may affect the colour of the
product